If you've marked an application as Referencing Unsuccessful by mistake, you can still carry on with the tenancy. The application can't go back to the References Pending stage, but you don't need to withdraw it and start again. Click Continue Tenancy on the application to move on to the next step.
Warning
Don't withdraw the application and create a new one. Click Continue Tenancy instead
Continuing an application marked as referencing unsuccessful
Continue the application from the property, then prepare and start the tenancy as normal.
- Click Property on the main homebar
- Search for the relevant property in the Find bar and click Go. Click View on the relevant record
- Alternatively, find and click the relevant property from within the Last Viewed section
- Click the Property Management tab
- In the Applications section, click View to open the application marked with the Status of Referencing Unsuccessful
- In the Application Details section, click Continue Tenancy
- Complete the details on the Continue Tenancy screen
- Click Save
From here, prepare and start the tenancy as normal. For more information, see Create and start a tenancy.
FAQs
- Can I change the application back to References Pending?
No. Once an application is marked Referencing Unsuccessful, it can't go back to References Pending. If the tenancy is going ahead, click Continue Tenancy. See Continuing an application marked as referencing unsuccessful above.
- What if the applicant isn't going ahead?
Withdraw the application. On the application record, click Special Actions, then click Application Withdrawn.
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