Pay A Tenant By BACS

When you go to Pay Tenants, on the Accounts Dashboard, the payment method is set to Cheque.

Select Cheque payment and click Next.

Select the arrow next to the tenant details and click on the Cancel Payment option.

Enter the confirmation code and save.

The funds have now been returned to the tenant ledger.

You can now go back to the tenant record and either Refund Tenant Cash or Refund Deposit ensuring you select Auto banking as the payment method.