Resetting your Jupix password

This article shows how to reset your Jupix login password if you've forgotten it, or if you see the message "Your Login details are invalid. Access Denied." when you try to log in. The most common cause of login problems is simply the password being entered incorrectly, so this is usually quick to resolve.

Before resetting, check that you've entered the correct Company username and Personal username. Neither username is case sensitive, but your password is. If the error still appears, reset your password using the steps below.

Reset your password

1. On the Jupix login page, click Forgot your password?
   
2. Type in your Company username and your Personal username
3. Click Reset Password
   
4. Check your email inbox linked to your Jupix account for a Reset Your Password email, then click Reset your password
   
5. Type in the answer to your security question (your Memorable Information)
6. Type in your New password, then enter your new password again to confirm it
7. Click Reset My Password
   
8. You can then click Click here to login to return to the Jupix login page and log in as normal

Ask your group administrator to reset it

If you can't reset your own password, a colleague with admin access can reset it for you. For security reasons this is the preferred route, as it keeps the reset in-house. Ask them to:

1. Click Admin on the main homebar
2. In the Admin dropdown menu, click Manage Users
3. Click Edit alongside your name
4. Type a new password in the New Password field
   
5. Click Save

Your Personal username is shown in the Jupix Username field on the same Edit screen, and your Company username is the same one everyone at your organisation uses, so any colleague can confirm it for you.

Still can't log in?

If neither method works, you can Contact support to raise a support ticket and they can help you log in.

Before support can help, you'll need to confirm your Company username and Personal username, and be reachable on a contact number recorded on your Jupix account.