Using Jupix in Microsoft Edge (in Internet Explorer mode)

Chris Horroll
Chris Horroll
  • Updated

As a business we wanted to inform you of some changes that affect Jupix and the use of Internet Explorer.

As you may be aware, Microsoft took the decision to retire Internet Explorer in favour of Microsoft Edge. These changes took effect on the 15th June 2022.

This is a change that remains outside of our control, however it’s likely to have minimal impact on your business.

Please be assured that Jupix will continue to work using Microsoft Edge or Google Chrome in its current capacity. However, you can enable Internet Explorer mode within Microsoft Edge to utilise live document editing or the java image uploader.

This article includes: 

Enabling Internet Explorer mode


This mode is not enabled by default. To enable it:

  1. Open Microsoft Edge
  2. Click the Settings and more (3 dots) icon in the top-right corner
  3. Click Settings
  4. Click the Default browser tab
  5. Under the Internet Explorer compatibility section, use the Allow sites to be reloaded in Internet Explorer mode dropdown and click Allow
  6. Click Restart for the changes to take effect

Internet Explorer mode will now be enabled, and you now MUST add pages, as below.

Adding Internet Explorer mode pages

Once Microsoft Edge has been set to allow Internet Explorer compatibility, you can add Internet Explorer mode pages. This means these pages will open in Internet Explorer mode for 30 days from the date you add the page.

To add Internet Explorer mode pages:

  1. Open Microsoft Edge
  2. Click the Settings and more (3 dots) icon in the top-right corner
  3. Click Settings
  4. Click the Default browser tab
  5. Under the Internet Explorer compatibility section, click Add alongside Internet Explorer mode pages
  6. Enter the URL of the page (i.e. https://login.jupix.co.uk) and click Add

    jupix_in_edge.png

 Note

These changes will be saved for 30 days from the date they are added.
Microsoft Edge will automatically stop any sites from running in Internet Explorer mode after 30 days, and so the pages will need to be renewed as above to allow for them to continue opening in this mode.

When you view a page in Internet Explorer mode, the Internet Explorer icon (blue 'e') will appear at the start of the browser's address bar, verifying that you're browsing the site in this mode.

Should you click this, please ensure that ONLY Open this page in Internet Explorer mode next time is toggled on, and that Open this page in Compatibility view is toggled off.

jupix_in_edge_ie_icon.png

If the Internet Explorer icon isn't showing, the mode isn't applied.

 Did you know...

There is a simple way to put Jupix in or out of Internet Explorer mode in Microsoft Edge with just a single click, when required

  1. Click the Settings and more (3 dots) icon in the top-right corner
  2. Right click Reload in Internet Explorer mode (or Exit Internet Explorer Mode)
  3. Click Show in toolbar

This will add a special button to your Microsoft Edge toolbar which with a single click can take Jupix in or out of Internet Explorer mode

FAQs

  • How do I remove the 'unsupported version of Internet Explorer' message in Jupix?

If while using Microsoft Edge, you see a pop up at the top of the screen stating You are currently using an unsupported version of Internet Explorer, this may simply be due to you having the wrong setting selected for Internet Explorer mode.


When you view a page in Internet Explorer mode, the Internet Explorer icon (blue 'e') will appear at the start of the browser's address bar, verifying that you're browsing the site in this mode.

  1. Click the Internet Explorer icon (blue 'e')
  2. Ensure that Open this page in Internet Explorer mode next time is toggled ON
  3. Ensure that Open this page in Compatibility view is toggled OFF
  4. The page will automatically refresh and you'll see that the unsupported message at the top of the screen has now disappeared

 Note

  • If you are running Windows 10/11, these changes will affect you and you'll need to enable Internet Explorer mode within Microsoft Edge
  • If you are currently running Windows 8.1, Internet Explorer will continue to work as normal
  • For further information, click here to view Microsoft's website which explains the changes and the versions of Windows that are affected