Upgrade to Alto with our new migration experience

We know how daunting it is to move software providers - particularly when it comes to the data migration process.

That's why we’ve created a new data migration experience that’s bespoke to you, providing a seamless upgrade to Alto - with minimal downtime and disruption to day-to-day business.

This article includes: 

What're the benefits of upgrading?

The new-and improved migration experience will unlock significant time-saving benefits for you and your team, if you choose to upgrade to Alto.

You could be fully upgraded in just four weeks* and that's including time for your team to get up to speed with training. You'll then be ready to use all of the new Alto features and API integrations we've been investing in, including enhanced reporting, and tenant and landlord document sharing.

Our new 'Progress Tracker' will keep you updated with the progress of your data migration, including checklists of everything you need to do before, during and after your migration.

You'll also receive access to our new eLearning and webinar-style training that can be completed at a time that suits you. Plus a suite of in-product guides to help your team hit the ground running as soon as they log in.

Which data is migrated?

As part of the migration, several datasets will be transferred automatically. These include:

  • Property and Contacts records
  • Property Media (photos, floorplans, EPCs or any documents linked to a property)
  • Transactional data (offers, agreed offers, viewings and valuations)
  • Diary details and contacts

Our migration experience also now includes the migration of 'Portfolios' to Alto’s 'Payment Groups' - saving the typical agent an average of 16 hours of manual data entry. Plus, it reduces the risk of costly admin errors.

How can I join the migration pilot?

Fancy jumping the queue and taking part in our new upgrade experience? Join the migration pilot.

Once you've registered your interest, our Alto experts will be in touch to explain the process and how we'll tailor the migration to suit your individual business needs.

*Four weeks from your secured migration date

FAQs

  • Is Alto a completely different system to Jupix, or is it just an upgrade?

Alto is a different system, however, it incorporates many of the same features and functionality to help you do your job easier and quicker than before.

With its workflow focussed design, Alto is a more user-friendly system to use and also benefits from a range of new features including enhanced reporting and tenant and landlord document sharing – with lots more to come this year.

Alto has extensive training which is delivered through on-demand and live webinars and gives customers the opportunity to tailor their training to both their needs and availability.

  • What does the migration from Jupix to Alto entail? What is Zoopla doing to ensure disruption to my business is minimised?

An expedited and enhanced data migration will allow you to be set up on Alto in record time and with minimal disruption. Our industry leading data migration and self-serve training process can take as little as 4 weeks, with a start date of your choosing (depending on availability).

To support you, we’ve included additional data structures to minimise the manual workload and we will also be migrating some additional data that’s not usually included in the process. This includes information on rental charges, commission structures, and the migration of ‘Portfolios’ in Jupix to Alto ‘Property Groups’.

We also have flexible training options that’ll allow you to work at your own pace and move as quickly as possible, rather than taking long breaks out of your day for training sessions at a fixed time.

  • What will the webinar style training consist of?

We’ve taken time to establish the most effective way to train new users on Alto, and created a tailored eLearning process that will include product guides, modules and webinars that you can work through at your own pace – to ensure training works around your business.

  • Is my data safe? How long will the migration from Jupix to Alto take?

It’s very important to us that your data is migrated as quickly and painlessly as possible.

Once Jupix customers select their migration date, the transfer of data can begin within just 24 hours of the selected date – and the progress of the transfer can be monitored by customers in real-time via the ‘Progress Tracker’. A typical migration will take 4 weeks from the selected date.

You’ll receive a confirmation email when the data has been migrated and to enable a seamless transition, you’ll also be provided with a simple checklist to make sure you’re up-and-running as soon as possible – with minimal disruption. This will also be supported by on-demand webinar training for agents, which is available for you to complete at a time convenient to you.

  • How do I learn more about Alto?

The Alto website is packed full of product feature information, including details of all our latest functionality and partnerships in our innovation hub, Alto Agenda. Agents can also hear from other agents who chose Alto in our case studies section, which includes our video case study series Alto Asks.

  • Why should I move to Alto

Alto is our core cloud-based software brand and is benefitting from ongoing significant investment. Similar to Jupix, Alto is a one-stop shop for agents for their sales, lettings, property management and accounts needs, but offers a number of additional benefits including up-to-date features and functionality, a growing number of third-party proptech integrations and industry-leading customer engagement tools.

Agents who would like to upgrade to Alto will be supported by a bespoke migration experience, alongside a series of on-demand training videos, to ensure a smooth and quick transition from Jupix.

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