To keep your account and data secure, Jupix enforces a limit of up to three active sessions per user at the same time. This means you can be logged in across your desktop and mobile device, as well as being logged in to the Jupix document editor.
This change is the first step in a wider update to how Jupix keeps your account secure. Making sure each person logs in with their own account now means everyone is set up correctly for the security improvements coming later this year.
Each Jupix user licence is linked to a unique user account, identified by its company username and personal username. This ensures access, session limits, and activity logs all belong to the correct person.
Note
Sharing a single login between multiple people is not supported and will cause users to be logged out unexpectedly. If more than one person needs access, each person should have their own user account
Why you may be logged out
If you exceed the session limit, the oldest session of the same type will be logged out automatically.
This keeps your account secure on trusted devices and makes sure licence usage matches your organisation's subscription.
Making sure everyone has their own account
Ahead of our upcoming security changes, it's worth checking that everyone in your branch or team logs in with their own account rather than a shared one. To manage this:
- Create a new user (as needed)
- Deactivate an existing user (if a staff member has left the business)
If you need more licences than you currently have, you can request an additional licence.
FAQs
Why can't I have more than three sessions open at once?
For your security. Limiting concurrent sessions reduces the risk of unauthorised access and protects your data. Three sessions are enough to use Jupix on a desktop and a mobile device, as well as the Jupix Document Editor.
- Will I lose work when I'm logged out?
No, Jupix automatically saves your progress. You can sign in again to continue.
- What if my team needs additional access?
See our Create a new user article for help assigning your licences. If you're unable to create a new user and need to request an additional licence, complete the form here.