To keep your account and data secure, Jupix now enforces a limit of up to three active sessions per user at the same time. This means you can be logged in across your desktop and mobile device, in addition to being logged in to the Jupix document editor.
Each Jupix user licence is linked to a unique user account, identified by its company username and personal username. This ensures that access, session limits, and activity logs all belong to the correct person.
The change in session limit helps safeguard your account against unauthorised access and ensures that license usage matches what your organisation is entitled to.
Why you may be logged out
If you exceed the session limit, the oldest session of the same type will be logged out automatically.
This keeps your account secure on trusted devices and ensures that licence usage matches your organisation’s subscription.
What to do next
To ensure everyone in your branch/team can access Jupix, we recommend the following:
- Create new users (as needed)
- Deactivate an existing user (if a staff member has left the business)
These steps help you stay secure and make sure everyone has the access they need.
FAQs
- Why can’t I be logged in and have more than three sessions open?
For your security. Limiting concurrent sessions reduces the risk of unauthorised access and protects your data. Three sessions are enough to use Jupix on a desktop and a mobile device, as well as use the Jupix Document Editor.
- Will I lose work when I'm logged out?
No, Jupix automatically saves your progress. You can sign in again to continue.
- What if my team needs additional access?
Please see our Create a new user article for help with assigning your licences. If you're unable to create a new user and need to request an additional licence, complete the form here.