We have compiled a list of frequently asked questions relating to live templates, such as brochures, window cards, and letterheads.
This article includes:
- What are 'pre-designed' template packs?
- What are 'custom' templates?
- Existing live templates
- New templates
- When will the work be completed?
- Other
What are 'pre-designed' template packs?
During your initial onboarding to Jupix, you would have been asked to confirm the template pack that you would like setup, which consists of a selection of brochures and window cards.
A 'pre-designed' template is one which is based on an existing pre-designed layout and design.
Your logo and colours are applied to the template, but everything else remains the same.
What are 'custom' templates?
During your initial onboarding to Jupix, you would have been asked to confirm the template pack that you would like setup, which consists of a selection of brochures and window cards.
A 'custom' template is one which is based on a mock-up or design that you supplied, which doesn't match the pre-designed collection that was available to you.
A custom template package is only available if previously agreed and ordered with your Regional Sales Manager.
Existing live templates
Ad hoc changes
Changes to existing brochures/window cards
If you require changes to an existing template and you would prefer to not make the changes yourself, or which extends beyond the input of the Support team, the Design team can assist.
The required changes should be supplied to the Design team for review which will allow us to provide a quotation for the work and an approx. timescale for completion.
Provide as much initial information as you can to allow us to fully understand the changes you wish to make.
The hourly design rate for ad hoc changes is £120+vat per hour, minimum of an hours charge.
To request ad hoc changes to existing master templates, click here
Rebrand
Logo change or rebrand of company artwork
If you have updated your company logo as part of a rebrand, you may require changes to your existing brochures/window cards/letterhead templates to reflect the new design.
If you have our pre-designed selection of Jupix templates, we will update the logo and colour scheme to reflect the style we are supplied. The overall template layout and design will remain the same as before. A standard rebrand is £120+vat.
If you have custom templates or require a more in-depth rebrand, you will need to supply us with the new header and/or footer artwork to support this. Or a .pdf mock-up of the new design in full for us to follow. A custom rebrand is £120+vat per hour, minimum of an hours charge (accurate quotation provided following review).
Artwork files should be supplied as so;
- Logo: 300dpi .eps or transparent .png file
- Header artwork: 300dpi .eps or .png file
- Footer artwork: 300dpi .eps or .png file
- Font: If you require a font change, please confirm or supply the font file in a 'True Type' format
- Brand guidelines inc. colour values (if this isn't available we will simply pick the colour from the logo)
If you require other changes to be factored in alongside the rebrand, please provide clear details allowing us to include within the final quotation.
To request a rebrand, click here
Letterhead changes
Changes to an existing letterhead
If you need to make changes to an existing letterhead template i.e. to update an affiliate logo or change a contact detail, Design can update this for you.
You will need to supply new header and/or footer artwork for upload to the system.
Artwork files should be supplied as so;
- Logo: 300dpi .eps or transparent .png file
- Header artwork: 300dpi .eps or transparent .png file, no less than 21cm wide, for an A4 document
- Footer artwork: 300dpi .eps or transparent .png file, no less than 21cm wide, for an A4 document
The cost to update the master letterhead template and then roll-out to all system letters is £120+vat.
You will be required to sign-off the letterhead proof before it is passed to Support for global roll-out.
To request letterhead changes, click here
Note
Changes to the content of the letters is something you must maintain via your software login. Design can only assist with cosmetic changes to header and footers
New templates
New brochure template
Design can setup new brochure templates upon request;
- Pre-designed template: Choose from a selection of designs, £120+vat per template
- Custom template: Supply us with your own mock-up, £120+vat per hour (accurate quotation provided following review)
To order a new brochure template, click here
New window card template
Design can setup new window card templates upon request;
- Pre-designed template: Choose from a selection of designs, £120+vat per template
- Custom template: Supply us with your own mock-up, £120+vat per hour (accurate quotation provided following review)
To order a new window card template, click here
New brochure pack
Design can setup new brochure packs upon request which contain a selection of pre-designed brochures or window cards.
You will be asked to confirm which pack you would like to opt for.
The cost to setup a new brochure pack is £550+vat.
To order a new template pack, click here
New letterhead template
Design can setup new letterhead templates upon request;
Artwork files should be supplied as so;
- Logo: 300dpi .eps or transparent .png file
- Header artwork: 300dpi .eps or transparent .png file, no less than 21cm wide, for an A4 document
- Footer artwork: 300dpi .eps or transparent .png file, no less than 21cm wide, for an A4 document
The cost to update the master letterhead template and then roll-out to all system letters is £120+vat.
You will be required to sign-off the letterhead proof before it is passed to Support for global roll-out.
To order a new letterhead template, click here
Changes to the content of the letters is something you must maintain via your software login. Design can only assist with cosmetic changes to header and footers.
Note
- All inbound requests of adjustment or additional design requirements are reviewed and actioned in the order received
- Where any work is subject to a charge, we will provide a quotation in advance pending your approval to proceed
- Following approval to proceed, you will be emailed an order confirmation to sign and on return work will be escalated back to the Design team for scheduling
- The agreed design work will completed as per the final brief and will be scheduled into the Design pipeline. At this point we will be able to provide an estimate for when work will be completed
- We aim to complete agreed design work within 15 working days of the signed paperwork being received, however it is often much sooner than this, but can fluctuate during busy times
- Where you require design work to be completed by a given deadline, please provide a design brief to the team at least 3 weeks prior so that we can schedule around other queued projects
When will the work be completed?
This very much depends on the size of the project and how many templates it includes.
All inbound requests are queued and actioned in the order received. Any chargeable work will be quoted for and you will be provided with an order confirmation to sign and on return the work will be scheduled into the Design pipeline.
We aim to complete chargeable projects within 15 working days of the returned paperwork. However it is often much sooner than this, but can fluctuate during busy times.
Where any changes or additions require completion by a particular deadline, please provide advance warning and final supporting content at least 3 weeks prior, to ensure it can be factored in around other projects.
Other
Editing templates yourself
It is possible to edit and create your own brochure templates in Jupix and we offer training sessions to support the use of its tooling.
We recommend caution before applying any changes to your existing templates, as a charge may be incurred to rectify any problems to templates Design initially created for you, that were otherwise signed-off/live.
The hourly rate for work to existing templates is £120+vat, minimum of an hours charge.
Sold/Let/Under Offer ribbons on brochures or window cards
Ribbons for Sold/Let/Under Offer will not automatically display on brochures or window cards. You will need a separate set of templates to be created to display this graphic, if it is required.
To do this, you can simply duplicate your completed templates in Jupix, then overlay a suitable graphic or text in your preferred location.
Alternatively, the Design team can assist and can add up to 5x additional duplicated templates displaying our default ribbon graphic.
Templates must be complete and signed-off before duplications can be made for this purpose.
Additional templates over this quantity will be subject to a charge to add.
Printing brochures or window cards with Ravensworth
If your brochures or window cards have not previously been set up to print to Ravensworth, some adjustments may be required before your templates will be compatible with this method of printing.
Please supply us with your Ravensworth branch ID along with a .pdf copy of the design you wish to print. Or confirmation of the template name, if it already exists in Jupix.
Design can then review this for you and provide a quotation to build, if it is a new template. Or, review alongside your existing templates on your account to see if they are compatible.
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