Question:
How would I change a Viewings Status if it is set to Pending?
Solution:
Once a viewing has been booked onto the system it will show as Status – Pending. Even once the attendees have Confirmed.
From the Property record, click View next to the relevant Viewing.
To amend the Status you will need to select one of the following buttons:
Interested, Not Interested, Follow Up Not Required, Left Message, Cancelled and Didn’t Turn Up.
Interested – The applicant is interested in the property. Here you can update the last contacted date and schedule a follow up.
Not Interested – The applicant is not interested in the property. Here you can update the last contacted date.
Follow Up Not Required – There is no follow up Required, this will close the Viewing as Carried Out. This will not require any subsequent arrangements.
Left Message – The applicant has not responded. You can confirm you left a message and record the call details. You can also schedule a follow up and send a follow up email.
Cancelled – The applicant cancelled the viewing.
Didn’t Turn Up – This will end the viewing with the status Didn’t Turn Up.
Once an option has been processed this will show as Carried Out.
