How can I set up an IP restriction?

Chris Horroll
Chris Horroll
  • Updated

Jupix can enable IP based restrictions so agency users can't access Jupix from outside of the office.

By doing so, this will enable additional security to the accounts and allow login to the accounts only from the defined IP ranges. When IP restrictions are enabled for an account, and the user tries to login from a different IP range, the user gets the following error message: You are not permitted to login from this location.

To enable this functionality:

  1. Jupix will need to be provided with the STATIC IP address (or ranges) for the agency. You can locate your current IP address by visiting the URL in your browser
  2. Once you have the IP address, you will need to click Submit a request below and complete the contact form to log a support ticket, so that this can be updated on the account. We'll also need to know which users the IP restriction should be applied to


  • The instruction to add the IP restriction will need to come from a Director/Partner/Manager
  • IP restriction does not apply to Mobile Diary access