Why does Jupix freeze when I add photos?

If you find that when you try to upload photos in Jupix, the screen freezes and stops responding, there are several solutions you can try to stop this from happening.

  • Delete your browsing history and reset your Internet Explorer settings
  1. Please see the article on Reset my internet browser
  2. You will then need to run the Jupix Configuration File. Please see the article on Jupix Configuration File

If the above doesn't resolve the issue:

  • Change your Image Uploader from ActiveX to Java and verify your Java version  
  1. On the Jupix Home screen, click Your Account (xxxx Account) at the top left of your screen


  2. Scroll down to the Image Uploader Preferences section. In the Default Image Uploader dropdown menu, click Java
  3. Click Save
  4. You will then need to go to the Java website to verify your Java version. To access the Java verification page, click here
  5. To check for Java versions on your computer and uninstall out of date versions, click I Agree to the Terms and Want to Continue
  6. A popup message appears asking if you want to Run, Save, or Cancel the Java uninstall tool. Click Run
    1. You may have a windows access control window appear, asking Do you want to allow this app to make changes to your device? Click Yes
  7. In the Java Uninstall Tool window, click Agree
  8. Once verified, it'll confirm if you're using the latest recommended version. If not, it will prompt you to update your Java or download Java if a version hasn't been detected. Click Close when complete

You can now return to Jupix and try uploading new photos again, within a property record.

Related articles:

Set the Image Uploader to Java

Unable to upload photos to Jupix - Java application blocked

Upload photos using ActiveX

How do I upload photos to a property when ActiveX isn't working?

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