Why Is The Council Tax Lookup Not Working?

Margaret Lathwell
Margaret Lathwell
  • Updated


  My look up council Tax Band button is taking me to the voa.gov.uk website but the form is not filled in


You will need to access the Internet Options section within Internet Explorer.


Once this has opened you will need to select the Security tab. When in the Security tab you will need to select Trusted Sites.

To ensure that the Look Up Band feature works you will need to have both of the following listed, or none of them. If you have one present then do add the other. The addresses will need to be added individually.

In the box Add this website to the zone: *.jupix.co.uk then choose add. Then please do the same to add *.voa.gov.uk. Once both added please select close.

You will need to make sure ‘require server verification’ is un-ticked.


Then please choose Apply and then OK.

You will now be able to log back into Jupix and use the Look Up Band feature.