Why can't I upload photos using the image uploader?

If you're having trouble uploading photos or are encountering errors with the image uploader, there are a few solutions you can try to resolve the issue(s).

This article includes: 

• Enable Internet Explorer mode
• ActiveX isn't working - amend your Image Uploader Preferences
• Install the correct version of Java
• Java application blocked - update your Java security settings

Enable Internet Explorer mode

It may be that you're not using Microsoft Edge or haven't got Internet Explorer mode enabled within Microsoft Edge.

Follow the steps in Using Jupix in Microsoft Edge (in Internet Explorer mode), to fix this.

ActiveX isn't working - amend your Image Uploader Preferences

If you find that ActiveX isn't working or you're having trouble uploading photos with the image uploader, you're able to amend your Image Uploader Preferences to either Java, Original or Basic, so that you can continue to upload property photos.

1. On the Jupix Home screen, click Your Account (xxxx Account) at the top left of your screen
   
   
   
   
2. Scroll down to the Image Uploader Preferences section. In the Default Image Uploader dropdown menu, either click Java, Original or Basic
3. Click Save

Java works the same way as ActiveX and so when you're uploading photos, you can select multiple photos at one time, from a single file.
For more information on Uploading photos using Java, click here

If you selected Basic, when you click Upload New Photos, the Basic uploader will ask for you to click Browse and search for each image individually, before uploading them.

Install the correct version of Java

If you find the image uploader is stuck on a spinning wheel and not loading, it might mean that you need to install the correct version of Java.

1. If you already have Java installed on your device, you may have a more modern version that isn't compatible with Jupix. You'll need to uninstall this version
2. Download the correct version of Java from the following link: click here
3. Click Download. This may open automatically but if not, left click the file in the bottom left to open it
4. A pop up message appears asking if you want to Run, Save or Cancel the Java download installer. Click Run
5. You may have a Windows Access Control window appear asking Do you want to allow this app to make changes to your device?. Click Yes
6. When you see the Java Setup - Welcome window, click Install
7. Once finished, the window will state You have successfully installed Java, and you can then click Close

To ensure that the changes made take effect, restart your browser and go back into Jupix.

You can head back to your property and try to upload your photos again.

Java application blocked - update your Java security settings

When trying to upload photos to Jupix, you may have experienced a message stating Java Application Blocked. If so, you'll need to allow Jupix access through Java, and ensure that your Java security settings are as up to date as possible.

1. Click the Windows start button in the bottom left hand corner of your computer screen
2. Search for and click Configure Java
3. The Java Control Panel opens. Click the Update tab
4. If you can, untick Check for Updates Automatically 
5. Click Apply 
   
   
   
   
6. Click the Security tab
7. Click Edit Site List
8. Click Add
9. Type the following URL in to the row - https://uploads.jupix.co.uk
10. Click OK
11. Click OK

To ensure that the changes made take effect, restart your browser and go back into Jupix.

You can head back to your property and try to upload your photos again.

1. Click Property on the main homebar
2. Search for the relevant property in the Find bar and click Go. Click View on the relevant record
   1. Alternatively, find and click the relevant property from within the Last Viewed section
      
3. Click the Media tab
4. In the Photos section, click Upload New Photos
5. A popup message may appear in your browser asking you to Enable Java. Click Enable
6. A Security Warning popup message may appear stating Do you want to run this application?. Tick I accept the risk and want to run this application and click Run
7. The image uploader loads and you can now browse through your folders to find the location of the photos. Be aware that shortcut folders won't appear
8. Tick which photo(s) you would like to upload. Multiple photos can be selected at one time
   
   1. A popup message may appear in your browser asking for access. Click Allow
9. Click Send
10. An Upload complete message appears, confirming that the photos have been uploaded

Related articles:

Property record - the Media tab

Upload photos using ActiveX

Upload photos using Java

Change the order of photos

Why are my photos uploading the wrong way round or upside down?