Setting up your document credentials

In some cases, you will need to enter credentials in order to open and save documents in Jupix, such as:

  • When downloading The Letting Centre (TLC) documents from Edit Documents (see Stage 2)
  • If your documents are opening as Read Only and Word is prompting you to save a document locally to your PC (see Stage 1 and Stage 2)
  •  If you are using Word 2007 and Word is prompting you to save a document locally to your PC (sSee Stage 1 and Stage 2)
  • If you receive an error message when trying to save a document stating Word did not save the document (see Stage 1 and Stage 2)

Stage 1

To resolve any of the above saving issues, you need to prompt Jupix to ask for your credentials when opening a document. To do this:

  1. Click on your account settings under Home
  2. Scroll down to the Document Preferences section
  3. Ensure the tickbox next to Use Legacy Documents is ticked
  4. Click Save


Stage 2

These credentials can be saved within the Credential Manager on your computer to avoid having to type them each time a document is opened.  

To get to the Credential Manager:

  1. Search Credential Manager from the search bar on your computer Start Menu
  2. From the Credential Manager click on Window Credentials
  3. Click to Add a generic credential
  4. Click Add Generic Credential
  5. You will need to type in the following as shown below:
    1. Internet or network address:
    2. User name: YourJupixUsername@YourCompanyUsername
    3. Password: Your Jupix login password
  6. Go into your Jupix account and click on your settings
  7. Retype your Jupix password in the 2 password fields
    1. Now when you open a document the below box will appear auto filled
  8. Click OK to open the document

Related articles: 

 Opening (The Letting Centre) Documents

How to fix documents not saving back to Jupix - read only

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