Why can I Not Transfer Cash From My Suspense Account

Margaret Lathwell
Margaret Lathwell
  • Updated

Question:

How do I make cash available to transfer to a tenant ledger from the suspense account?

Solution:

Select Suspense next to your Rent / Client Accountblobid0.png

When looking at the screen if you do not see the option to transfer cash, this will be because it has been receipted in, but not reconciled

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For the Transfer Cash option to show in Suspense, you will need to go back to the dashboard and Reconcile the receipt in.

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This can be done by ticking the box as below and then saving.

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Once this has been done, your payment will now show with the option to transfer this from the suspense account

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