Limitations when crediting a rent

  • Updated

If a part payment of rent is received and the landlord statement has already been generated, only the remaining balance will be available for credit.

Rent can only be credited if the option to Credit Rent appears beside the transaction on the Tenant Ledger.

To credit the rent: 

  1. Click Tenancies on the main homebar
  2. Search for the relevant property or tenant name in the Find bar and click Go. Click View on the relevant record
    1. Alternatively, find and click the relevant property or tenant name from within the Last Viewed section
  3. Click the Tenant Ledger tab
  4. Find the transaction for the rent you wish to credit and click Credit Rent
    1. If a part payment has been made, you'll see the amount received so far and the maximum credit allowed 
    2. When crediting the rent, the Credit Amount (£) field can't be edited
  5. In the Confirm Credit Action section, enter Your Credit Code into the field to confirm the action
  6. Click Save