How do I set referencing as successful if I have already marked the tenant as referencing unsuccessful?
It is not possible to get the application back to the References Pending stage one you have selected Referencing unsuccessful.
You will need to Withdraw the application that you have incorrectly changed to Referencing Unsuccessful.
You can do this by clicking Special Actions from the Application record, and then clicking Application Withdrawn.
If the tenancy is to be continued with unsuccessful referencing, click Continue Tenancy.
Once the old application has been withdrawn, Create a new application with the original details. Then click Referencing Successful.