Jupix works best when your computers default browser is set to Internet Explorer. If you've been experiencing any issues in relation to your use of Jupix, we suggest you try changing your default browser to Internet Explorer, if it isn't already.

 Note

The steps below are to help you set up your computers default email settings and are not Jupix specific. They also only apply to computers running Windows

To check your default browser is set to Internet Explorer, and change it if required:

  1. Close down all open programs in Windows
  2. Click the Windows start button in the bottom left hand corner of your computer screen
  3. Click the Settings cog
  4. The Windows Settings page opens. Click Apps
  5. In the Apps side menu, click Default apps
  6. The Choose default apps page opens. Scroll down to Web browser. As Windows default is Microsoft Edge, click the Microsoft Edge logo and click Internet Explorer from the app list
  7. Close the Windows Settings window

 Warning

Don't click Reset as this will set all default apps back to the Windows default settings

 Note

You may need to close everything down and restart your computer to save these settings

Related articles: 

Why are my documents not opening? - standard Word settings

How to fix documents not saving back to Jupix - permission bar

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