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Why can I not pay my landlord?

Lisa
Lisa
  • Updated

If payment has been received and the rent has been demanded on the Tenant Ledger, but you are still unable to pay the landlord, this may be due to how the receipt was received. 

To check this:

  1. Click the Residential Lettings department tab
  2. Click Tenancies on the main homebar
  3. Search for the relevant tenancy in the Find bar and click Go. Click View on the relevant record
    1. Alternatively, find and click the relevant tenancy from within the Last Viewed section
  4. Click the Tenant Ledger tab
  5. Find the relevant receipt and click on the receipt number

receipt1.png

The .pdf shows the method the receipt was taken.

  • If the receipt states that the receipt was paid by cheque, Cash and cheques to pay in will need to be processed from the Accounts section of My Dashboard. The receipt will then need to be reconciled when it shows on your bank statement. The default cheque clearance is 5 working days from the date that the cheque was processed on the Cash and cheques to pay in screen
    • If the bounce cheque option is visible on the Tenant Ledger, this confirms the payment has been reconciled and is waiting to clear. The cheque can be bounced and then receipted back in if the money has cleared
  • If the receipt states that the receipt was paid by cash, Cash and cheques to pay in will need to be processed from the Accounts section of My Dashboard. The receipt will then need to be reconciled when it shows on your bank statement
  • If the receipt states that the receipt was paid by PDQ, PDQ batch update will need to be processed from the Accounts section of My Dashboard. The receipt will then need to be reconciled when it shows on your bank statement

Related articles: 

Receipt tenant money

Undo an incorrect receipt