Unable to select landlord accepted or declined offer on an application

  • Updated

When adding a new application, if you have added tenant application charges (where applicable), you won't be able to accept or decline the offer until tenant monies have been receipted to clear these charges.


You aren't able to progress an application with a negative balance on the tenant ledger

Once you receive money from the potential tenant:

  1. Click the Residential Lettings department tab
  2. Click Tenancies on the main homebar
  3. Search for the relevant property or tenant name in the Find bar and click Go. Click View on the relevant record
    1. Alternatively, find and click the relevant property or tenant name from within the Last Viewed section
  4. On the tenancy Summary tab, click Receipt Tenants Monies
  5. In the Receipt Details section, type a Description of the receipt
  6. Enter the Receipt Amount (£)
  7. In the Payment Type dropdown menu, click the relevant type
  8. Use the calendar to confirm the Date Received. This is the date the payment was received
  9. Received Into lists the account the money was received into and Received From lists who the money was received from (Lead Tenant or Third Party)
  10. Click Yes or No to Manually Allocate the Receipt (this will reflect what receipt was allocated against on the tenants receipt)
  11. Click Save

The ledger balance will now be at £0.00 and you'll have the option to select either Landlord Accepted Offer or Landlord Declined Offer.


The message “There are uncleared funds on this tenancy” means that the receipt added to the tenant ledger needs to be reconciled into the client account. Once you have received this money on your bank statement, you can reconcile this in Jupix

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Receipt tenant money